Northwest Airlines
Northwest Airlines
About
Northwest Airlines, Inc.
Northwest and Northwest Airlink together operate approximately 1,400 daily departures, with hubs in Detroit, Minneapolis/St. Paul, Memphis, Tokyo and Amsterdam.
Northwest began on October 1, 1926, flying mail between Minneapolis/St. Paul and Chicago.
Passenger service began in 1927.
On July 15, 1947, Northwest pioneered the Great Circle route to Asia, with service to Tokyo, Seoul, Shanghai, and Manila.
Northwest operates more than 200 nonstop flights between the United States and Asia each week
Service
Northwest Airlines is one of the world's largest airlines. Northwest is a member of SkyTeam, a global airline alliance partnership with Aeroflot, AeroMÈxico, Air France, Alitalia, Continental Airlines, CSA Czech Airlines, Delta Air Lines, KLM Royal Dutch Airlines and Korean Air. SkyTeam offers customers one of the world's most extensive global networks. Northwest and its travel partners serve more than 1000 cities in excess of 160 countries on six continents.
The U.S. system spans 49 states and the District of Columbia.
Reservations can be made online through nwa.com Reservations or by calling 1-800-225-2525.
Hub Cities
Amsterdam, Detroit, Memphis, Minneapolis/St. Paul and Tokyo.
Facilities
World Headquarters: Minneapolis/St. Paul
Reservations Centers: Chisholm, Minn.; Minneapolis/St. Paul; Seattle/Tacoma; Sioux City, Iowa; Tampa, Fla.
Maintenance Bases: Minneapolis/St. Paul; Tokyo
Pilot Bases: Anchorage; Detroit; Honolulu; Memphis, Tenn.; Minneapolis/St. Paul
Flight Attendant Bases: In the United States: Boston, Detroit, Honolulu, Los Angeles, Memphis, Minneapolis/St. Paul, New York Kennedy/La Guardia, San Francisco and Seattle/Tacoma. International locations include Bangkok, Thailand; Hong Kong; Manila, Philippines; Osaka, Japan; Beijing; Singapore; Taipei, Taiwan; Tokyo
In Flight Office: Amsterdam
Employees
About 31,000 worldwide.
Route Strengths
Northwest strengthened its U.S. route system by acquiring Republic Airlines in 1986, gaining hubs in Detroit and Memphis. In 1993, Northwest and KLM Royal Dutch Airlines formed a unique alliance offering convenient and seamless service between the United States and cities around the world. In 1998, Northwest and Continental Airlines announced an alliance improving consumer travel options and delivering a wider range of benefits to millions of air travelers in the Americas, Asia and Europe. Northwest also has marketing affiliations with several regional airlines, operating as Northwest Airlink, that offer dozens of connecting flights daily.
Fleet
The airline operates a fleet of more than 500 aircraft including Boeing 747s, and 757s, McDonnell-Douglas DC-9s and Airbus A330s, A320s and A319s. Northwest also is one of the world's largest cargo airlines, operating a dedicated fleet of 14 B747 freighters. It is the only U.S. combination carrier (passenger and cargo service) to operate dedicated 747 freighters.
Northwest/KLM Phone Numbers
nwa.com Support 1-800-692-6955
nwa.com Car / Hotel / Activities Support 1-800-841-8386
Northwest Airlines Reservations 1-800-225-2525
Deaf/Hard of Hearing (TTY/TDD) 1-800-328-2298
Asian Language Reservations
ï Cantonese
ï Japanese
ï Korean
ï Mandarin
1-800-692-8011
1-800-692-2345
1-800-692-1165
1-800-692-4410
French Language Reservations 1-800-345-7458
Spanish Language Reservations 1-800-345-7411
Flight Information 1-800-441-1818
Cargo Customer Sales and Service 1-800-692-2746
Luggage Services 1-800-745-9798
Refunds 1-612-726-2422
Customer Care (for post date travel issues) 1-701-420-6282
Passenger Refunds 1-612-726-2422
Mon-Fri 8:00 am - 4:00 pm CST
WorldPerks Service Center (for mileage questions and WorldPerks account maintenance) 1-800-447-3757
5:00 am to 12:30 am CST
WorldPerks Elite Line (for Elite members calling from within North America, including U.S., Canada, Puerto Rico, U.S. Virgin Islands, Guam and Saipan) Refer to the back of the
Elite Member Card
WorldPerks Elite Line (for Elite members calling from outside North America) 1-218-254-7725
Toll Call (please note area code)
Contact form
https://www.nwa.com/cgi-bin/newtalk.cgi
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