Jetstar Airways
Jetstar Airways
Our company
Jetstar is Australia's and Singapore's new low fares airline for Australia and the Asia-Pacific.
Our aim is to provide consistent low fares to Australian, New Zealand and Asian leisure travellers.
We started flying within Australia on the 25th of May, 2004 and within Asia just over six months later, offering customers a simple and fresh travel experience. Our bold and distinctive brand is indicative of the fresh and vibrant approach toward low cost travel in the region.
Jetstar's Australian operation is wholly owned by Qantas but is managed separately and operates independently. Our Australian headquarters are in Melbourne. Jetstar's intra Asian operation is a Singapore-based partnership between Qantas (49%), local businessmen Tony Chew (22%) and FF Wong (10%) and Temasek Holdings (19%) with the hub based in Singapore.
We take pride in keeping costs to a minimum so you can travel more often. This, coupled with a brand-new fleet, great destinations and friendly crew creates a comfortable and enjoyable travel experience, affordable to all.
Our strong association with Qantas ensures the highest standards of operational excellence, whilst delivering real savings to customers. There are many elements that set us apart from other airlines. The best way to discover them is to fly with us.
Contact us
At Jetstar we value our customersí feedback. If you would like to make a reservation by phone, or have an enquiry regarding an existing reservation, please call Jetstar Telephone Reservations or one of our GSAs on the numbers below.
If you have any feedback relating to our customer services or web site, please forward them in writing to the applicable Customer Relationships address.
AUSTRALIA
Telephone Number 131 538 (+61 3 9092 6500)
Monday to Sunday 24 hours
Address GPO Box 4713
MELBOURNE VIC 3001
NEW ZEALAND
Telephone Number + 0800 800 995 (+61 3 8341 4901)
Monday to Sunday 24 hours
Customer Relationships PO Box 14081
CHRISTCHURCH NEW ZEALAND 8030
CAMBODIA
Phnom Penh
Telephone Number + 855 23 220-909
Monday to Saturday 8.00am to 6.00pm (local time)
Siem Reap (Angkor Wat)
Telephone Number + 855 63 964-388
Monday to Saturday 8.00am to 6.00pm (local time)
HONG KONG
Telephone Number + 852 2918 1771
Monday to Friday 9.00am to 6.00pm (local time)
Saturday, Sunday and public holidays 8.00am to 5.00pm (local time)
INDONESIA
24 hour assistance + 001 803 61 691
Monday to Sunday 24 hours
Alternate Telephone Number + 21 385 2288
JAPAN
Call Centre + 0120 934 787 (toll free)
Trade + 0120 934 788 (toll free)
Customer Relationships
(Japanese Only)
okyakusamamadoguchi@jetstar.com
MALAYSIA
Telephone Number 1800 81 3090
Monday to Sunday 24 hours
MYANMAR
Telephone Number + 951 252 007 / 252 440
Monday to Friday 9.30am to 5.30pm (local time)
Saturday 9.30am to 1pm (local time)
PHILIPPINES
Telephone Number + 63 2900 3051
Monday to Friday 9.00am to 6.00pm (local time)
Saturday, Sunday and public holidays Closed
SINGAPORE
Telephone Number + 800 6161 977
Monday to Friday 9.00am to 6.00pm (local time)
Saturday, Sunday and public holidays 8.00am to 5.00pm (local time)
24 hour assistance + 800 6161 977
Customer Relationships Singapore Changi Airport T1
PO Box 323
Singapore 918144
TAIWAN
Telephone Number + 886 (2) 8176 2288
Monday to Friday 9.00am to 6.00pm (local time)
Saturday, Sunday and public holidays 8.00am to 5.00pm (local time)
THAILAND
Telephone Number + 66 2267 5125
Monday to Friday 8.30am to 5.30pm (local time)
Saturday 8.30am to 12.30pm (local time)
24 hour assistance + 001 800 61 1 2957
USA
Call Centre + 1866 397 8170 (24 hours)
Trade + 1866 397 8172 (24 hours)
Groups + 1866 397 8171 (Monday - Friday, 8.00am-6.00pm AEST)
VIETNAM
Ho Chi Minh City/Hanoi
Telephone Number +84 8 9550 550
Monday to Sunday 24 hours
Danang
Telephone Number +84 512 583 583
Monday to Sunday 24 hours
Customer Relationships 112 Hong Ha
Ward 12
Tan Binh Dist.
Ho Chi Minh City, Vietnam
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